Shipping & Returns

Before purchases open

The public collection is currently in preparation and online checkout is not available. Before sales begin, each listing or checkout screen will state whether the item is returnable, the return window, required item condition, return-shipping responsibility, shipping charges, available delivery methods, and any applicable insurance.

Shipping

SIFTED Living will arrange outbound shipping, handling, delivery, required insurance, and any necessary shipping paperwork. These charges will be calculated for the item's destination, value, size, and fragility, then included in the total price quoted and confirmed before payment. The quote will clearly disclose the included shipping and insurance amount; no separate ordinary outbound shipping charge will be added after payment unless the customer requests a change. Every shipment will use trackable delivery and insurance based on the item's documented value and carrier requirements. Signature confirmation, professional packing, or specialized delivery may also be required. Corrective or claim-related shipping charges are governed by the return and damage terms below. Delivery estimates are not guarantees. If shipment is delayed beyond the promised time, we will provide any notice, consent request, cancellation option, or refund required by applicable law.

Sales territory and sales tax

SIFTED Living currently serves customers within the United States. International requests may be considered individually, but no international sale is accepted until availability, shipping, insurance, customs, duties, taxes, destination restrictions, and applicable terms have been reviewed and confirmed in writing. Any sales tax that SIFTED Living is legally required to collect is included in the stated item price unless different treatment is expressly disclosed before the acquisition is finalized.

Delivery issues and damage

Inspect the package and item promptly after delivery. Shipping damage, loss, or missing contents should be reported as soon as discovered, preferably within 48 hours of delivery. Keep the item, shipping container, labels, wrapping, packaging, and all contents exactly as received, and contact hello@siftedliving.com with the order information, photographs, and a description of the issue. Reports received later may require additional evidence and may delay or impair the carrier or insurance claim. If delayed notice, discarded packaging, alteration, use, or loss of evidence materially prevents SIFTED Living, the carrier, or the insurer from investigating the condition at delivery, the requested remedy may be reduced or denied to the extent permitted by applicable law. Concealed damage that could not reasonably have been identified sooner will be reviewed based on the circumstances and available evidence. Do not repair, discard, return, or reship anything unless SIFTED Living provides written instructions. SIFTED Living will manage the carrier or insurance claim and may request additional photographs, documents, inspection, return, retention, or surrender of the item. When a covered claim is approved and all required instructions have been followed, SIFTED Living will issue a full refund to the original payment method within 5–10 business days after claim approval and completion of the required instructions, unless applicable law requires an earlier or different resolution. Your bank or payment provider may require additional processing time.

Returns and refunds

For eligible ordinary returns, a return request must be submitted within seven calendar days of confirmed delivery. The seven-day period is the deadline to submit the request; it is not the carrier-handoff deadline. If a return is approved, the item must be tendered to the carrier using SIFTED Living's return label within five calendar days of authorization. SIFTED Living will ordinarily inspect the returned item within three business days after receipt and issue any approved ordinary-return refund within 5–10 business days after inspection. Insurance-claim refunds follow the separate claim-approval timing stated above. Your bank or payment provider may require additional processing time. These timeframes do not limit rights that cannot be waived under applicable law.

No item will be offered for sale without its return eligibility and material terms being disclosed before payment. Every return requires written authorization and must use the prepaid, trackable, and insured return label supplied by SIFTED Living; customers must not arrange independent return shipping. For an ordinary dissatisfaction or change-of-mind return, the original item must be returned complete, unaltered, and in resalable condition with every requested component, accessory, document, label, and packing material. The item must not be repaired, cleaned, restored, refinished, resized, disassembled, modified, substituted, or otherwise altered before return. Original outbound shipping, delivery, handling, and insurance charges are nonrefundable. SIFTED Living will initially pay for the return label, then deduct the return shipping, insurance, and handling costs from the approved refund. No additional restocking fee will be charged when the item is returned complete, unaltered, and in fully resalable condition. After the item is received and passes inspection, SIFTED Living will refund the tax-inclusive item price less the disclosed deductions. The deductions will be waived when SIFTED Living confirms an incorrect shipment, material listing error, or covered delivery damage. Providing a return label and accepting a returned package do not guarantee a refund. This policy does not limit rights that cannot be waived under applicable law.

Online Return Request Form

Use our online form to enter your contact, order, delivery, and return details; select the reason for the request; and upload up to eight photographs. The fill-in fields open on the next page. Submission does not automatically approve a return or refund.

Open the Online Return Form

Contact

Questions about shipping or returns may be sent to hello@siftedliving.com.